You do not need to provide any personal information to view this website.

Crystal and Energy Healing will only use and process your personal information when you agree to give us your consent to use your personal information or when you specifically provide us with this data, eg by placing an order, or sending us an email.   We will not contact you for any reason other than that which is related to your order or in answering any enquires or questions. No information entered on the website crystal-and-energy-healing.co.uk will be passed to any third party, outside the operation of hosting a website and processing payments, or in the event of being legally required to.

The Information We Collect and How We Use It

We will only collect sufficient information from you to enable us to process your order. That information is your name, address (delivery and billing if different) and contact details including an e-mail address. Telephone numbers are optional but if given will be stored with your other details.  

We use Paypal as our secure payment gateway.  Debit or credit card information is not retained on the website.  For further information please visit the relevant website www.paypal.com. 

Orders not via the website not processed through the website.   Debit or credit card information for payment of these is via Zettle card reader,  or payment link or invoice.  Details input to Zettle are not retained and have to be input each time, unless specifically stored by the customer.  

We may collect your name and contact information when you make an enquiry via our electronic contact form.  

We may hold emails relating to correspondence or enquiries, either initiated by you or in response to an order or enquiry from you.  

If you sign up, to receive a regular newsletter we will hold your name and email address.  

Non-personal and anonymous analytics data is  collected, via the third-party service, IONOS, to help us accurately estimate the number of visitors to the website and volumes of usage. This is further explained in our cookies policy.

How Long We Retain Your Details 

Your personal details will be retained on our website for the purposes of processing your order and then deleted unless you choose to set up an account, in which case your details will be stored for your use in future transactions.  An account, if set up, can be deleted at any time.  

If you ask for details to be stored via Zettle these can be deleted at any time by request.

Any email correspondence relating to your order will be retained for up to a year and then deleted.  If email correspondence relates to an order and detail contained within this needs to be retained with an order for tax purposes, this may be printed out and stored with order details and retained for the legal duration of accounting documents after which it will be destroyed.

Any email correspondence relating to an enquiry will generally be deleted after the enquiry is resolved.  It may be retained longer, eg an expression of interest in a product that may take longer than a year to source / supply, but will be deleted as soon as the enquiry is resolved.  If the enquiry results in you studying with us we may retain your email/s until completion of your period of study. 

If you sign up to receive a newsletter your details will be held for the duration of the newsletter production or until you specifically unsubscribe  or ask us to remove your details.

Diploma course students are required to submit assignment work.  This can be presented in paper form or electronically.  If this is provided electronically this, along with all associated emails, will be deleted within three months of the completion of the Diploma.

No personal information is retained electronically for any Healing clients - other than any initial contact emails specifically initiated and responded to by us.   If a Healing client has not contacted us for 3 years all correspondence will be deleted.

Crystal and Energy Healing also has a Facebook business page.  By using this page any customers of Crystal and Energy Healing are deemed to be bound by Facebook's Privacy Policy which can be found at https://www.facebook.com/about/privacy.  We will not 'cold-call' anyone via our Facebook business page. 

How We Use Cookies  

We use cookies on our hosted website supplied by IONOS.  Necessary cookies enable core functionality such as security, network management, and accessibility.   Cookies may also collect information about how a visitor uses our website, recognising their device and noting which pages are visited, and how often. They also compile information such as the number of visitors to our site. This information is anonymous and no personal information is collected.  This information helps us improve our website and web experience for our users.
You may disable these by changing your browser settings, but this may affect how the website functions.

From 31st May 2021 we no longer use Google Analytics.  

Security

Crystal and Energy Healing's content is held  and processed through a website provider.  This includes a hosted template driven provision including a current SSL certificate ensuring  all content is secure between servers, and other security measures such as anti virus and anti malware and regular backups.

Your Rights

You have the right to ask about the personal information that is stored and to ask for it to be updated, corrected or in certain instances deleted. Please contact us by e-mail and we will respond within 30 days.

Privacy Policy last updated June 2021